Shipping policy
Last Updated: August 8, 2026
At Brand Trade, we are committed to providing reliable and transparent shipping services. This Shipping Policy explains how orders placed through brandstrade.online are processed, shipped, and delivered.
1. Shipping Destinations
Brand Trade currently ships orders to eligible addresses within the United States.
Shipping availability may vary depending on the product, destination, and applicable carrier restrictions.
If a particular product cannot be shipped to your address, this will be communicated during checkout.
2. Order Processing
Orders are processed after payment has been successfully received and verified.
Our standard handling time is:
1–3 business days
Handling time refers to the time between receiving your order and handing the package to the shipping carrier.
Orders placed on weekends or U.S. public holidays may begin processing on the next business day.
During periods of unusually high order volume, holidays, promotions, or unforeseen circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to notify affected customers.
3. Shipping & Delivery Time
After your order has been processed and handed to the carrier, standard transit time is generally:
3–7 business days
Estimated delivery time is therefore generally:
4–10 business days from the date your order is placed.
Delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
For Google Merchant Center, Brand Trade's shipping settings should reflect the actual handling and transit times applicable to the products being advertised. Google defines delivery time as the combination of handling time and carrier transit time.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
The shipping cost shown at checkout is the amount applicable to your delivery address and selected shipping service.
If Brand Trade offers free shipping for a particular order, promotion, product, or minimum order value, the applicable terms will be clearly displayed on the website and/or during checkout.
Important: Shipping costs submitted to Google Merchant Center should match the shipping costs customers are actually charged on the website. Google requires complete and accurate shipping-cost information.
5. Shipping Carriers
Orders may be shipped using an appropriate third-party carrier depending on the destination, package characteristics, and available shipping service.
The carrier used for your order may vary.
Once your order has been shipped, tracking information will generally be provided by email when tracking is available.
6. Order Tracking
When your order ships, we may send you a shipping confirmation containing tracking information.
You can use the tracking information provided to monitor your shipment directly through the applicable carrier.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
7. Delivery Delays
Although we provide estimated delivery times, delivery dates are estimates and are not guaranteed.
Delivery may be delayed because of circumstances including:
- Severe weather
- Natural disasters
- Carrier delays
- Incorrect or incomplete delivery information
- Holidays or unusually high shipping volume
- Customs or government restrictions, where applicable
- Transportation disruptions
- Other circumstances outside Brand Trade's reasonable control
If your package appears to be significantly delayed, please contact our customer support team so that we can assist you.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped, please contact us immediately if you need to correct your address.
Once an order has been shipped, we may not be able to change the delivery address.
If an order is returned to Brand Trade because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
9. Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the building's mailroom where applicable.
If you still cannot locate the package, contact us at:
We will work with the applicable carrier to investigate the shipment.
10. Damaged Packages
If your package arrives visibly damaged, please contact Brand Trade as soon as possible.
Please provide your:
- Order number
- Name
- Description of the damage
- Photos of the package and product, where applicable
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
11. Multiple Products in One Order
If an order contains multiple products, Brand Trade may ship the products together or in separate packages depending on product availability, warehouse processing, and fulfillment requirements.
If products are shipped separately, you may receive separate tracking information.
12. Product Availability
Orders are subject to product availability.
If an item becomes unavailable after an order is placed, Brand Trade will contact the customer regarding the available options, which may include a replacement, delay, or refund where applicable.
13. Shipping Information Shown at Checkout
The final shipping options, applicable shipping charges, and estimated delivery information available to a customer may depend on the customer's delivery address, products ordered, and available shipping services.
Before completing an order, customers will be able to review the applicable shipping information at checkout.
Brand Trade aims to keep the shipping information displayed on its website accurate and up to date.
14. Contact Us
If you have questions about shipping or the status of your order, please contact us:
Brand Trade
Website: brandstrade.online
Email: info@brandstrade.online
Phone: +1 833-365-5610
Business Address:
83 Jessica Ln
Felton, DE 19943
USA