We currently deliver to eligible UK addresses shown at checkout. Availability can vary by product, destination and courier coverage.

Orders are normally processed within 1–3 business days. Standard UK delivery is generally expected within 4–8 business days after dispatch. Processing time is additional to delivery time.

Standard UK delivery is currently £3.99 per order unless a different amount is displayed at checkout.

When a tracked delivery service is used, tracking details are normally sent after dispatch. Please allow some time for tracking to become active.

Eligible purchases can generally be returned under applicable UK cancellation rights. You normally have 14 calendar days after receiving the goods to notify us, followed by a further 14 days to return them, subject to legal exceptions.

For change-of-mind returns, customers are generally responsible for return postage unless we state otherwise or UK law requires us to cover the cost.

We do not normally offer direct exchanges. Where eligible, return the original item and place a new order for the product you need.

Contact us promptly at info@brandstrade.online with your order number and a description of the issue. We will provide the appropriate remedy in accordance with UK consumer law.

Approved refunds are normally returned to the original payment method. Where statutory cancellation rights apply, refunds are generally processed within 14 days after we receive the returned goods or appropriate evidence of return.