Privacy Policy
Last updated: 15 September 2026
Brands Trade respects your privacy and is committed to handling personal data fairly, lawfully and transparently. This notice explains how we collect and use personal data when you visit brandstrade.online, create an account, place an order or contact us.
Who We Are
Brands Trade is the controller of the personal data described in this notice.
Brands Trade
3B Bolton Road
Farnworth
Bolton
England BL4 7JU
United Kingdom
Email: info@brandstrade.online
Phone: +44 7828 206761
Personal Data We Collect
Depending on how you use our website, we may collect your name, billing and delivery address, email address, telephone number, account details, order and product information, payment status, delivery and tracking information, returns and refund information, customer-service communications, IP address, browser and device information, and cookie or website-usage data.
We collect data directly from you when you place an order, create an account, contact us or complete a form. We may also receive limited information from payment providers, delivery providers and website service providers.
How and Why We Use Personal Data
- To process payments, fulfil orders and provide delivery or tracking information. Our lawful basis is performance of our contract with you.
- To respond to questions, manage returns, refunds and complaints, and provide customer support. Our lawful basis is our contract with you and our legitimate interests in operating and improving our service.
- To keep business, tax and transaction records and comply with legal or regulatory requirements. Our lawful basis is compliance with a legal obligation.
- To protect the website, prevent fraud and maintain security. Our lawful basis is our legitimate interests in protecting customers and our business.
- To send marketing communications where you have consented or where otherwise permitted by law. You may withdraw consent or opt out at any time.
- To measure and improve website performance where permitted. Where consent is required for non-essential cookies or similar technologies, we rely on your consent.
When Information Is Required
Information marked as required during checkout is needed to enter into and perform our contract with you. If you do not provide it, we may be unable to accept payment, fulfil your order or deliver the products.
Payments
Payments are processed by authorised third-party payment providers. Brands Trade does not normally retain complete payment-card details. Payment providers process payment information under their own privacy and security terms.
Who We Share Personal Data With
We may share only the information reasonably necessary with payment providers, delivery and fulfilment providers, website hosting and technology suppliers, fraud-prevention and security services, analytics or advertising providers where permitted, professional advisers, and courts, regulators or public authorities where required by law. We do not sell personal data.
International Transfers
Some service providers may process personal data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure an appropriate lawful transfer mechanism or safeguard is used, such as UK adequacy regulations or approved contractual safeguards.
Cookies
We use essential cookies to operate functions such as the shopping basket, checkout, account access and security. We may also use optional analytics or advertising cookies where permitted and, where required, after obtaining consent. Browser settings can be used to block or delete cookies, although essential site functions may then not work correctly.
How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute handling and legal compliance. Retention periods vary according to the type of data and applicable legal requirements, after which data is deleted or anonymised where appropriate.
Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. No online service can guarantee absolute security.
Your UK Data Protection Rights
Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability, or to object to certain processing. Where processing is based on consent, you may withdraw consent at any time without affecting earlier lawful processing.
To exercise a right, email info@brandstrade.online. We may need to verify your identity before responding.
Complaints
Please contact us first if you have a concern so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information is available at ico.org.uk/make-a-complaint.
Children
Our online store is not directed at children, and we do not knowingly collect personal data from children in circumstances where parental consent would be required.
Changes to This Policy
We may update this Privacy Policy when our services, legal obligations or data practices change. The latest version will be posted on this page with an updated date.
Contact Us
For privacy questions or requests, contact Brands Trade at info@brandstrade.online, call +44 7828 206761, or write to 3B Bolton Road, Farnworth, Bolton, England BL4 7JU, United Kingdom.