Shipping Policy
Last updated: 15 September 2026
This Shipping Policy explains how Brands Trade processes and delivers orders to customers in the United Kingdom. By placing an order with us, you agree to the terms outlined below.
About Brands Trade
Brands Trade
3B Bolton Road
Farnworth
Bolton
England BL4 7JU
United Kingdom
Website: brandstrade.online
Email: info@brandstrade.online
Phone: +44 7828 206761
Where We Deliver
We currently deliver to eligible addresses in the United Kingdom only. Delivery availability may depend on the product, destination, courier coverage, applicable restrictions and operational circumstances. If delivery is unavailable for an address, this will be shown at checkout.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received and authorised. Business days are Monday to Friday, excluding UK bank holidays.
Orders placed during weekends, bank holidays or periods of unusually high demand may begin processing on the next business day. Processing time is separate from delivery time.
Estimated Delivery Times
After dispatch, standard UK delivery is generally expected within 4–8 business days. Processing time is additional to the delivery time after dispatch.
These timeframes are estimates rather than guaranteed delivery dates. Delivery may occasionally take longer because of carrier delays, severe weather, bank holidays, high order volumes, incorrect address information or other circumstances outside our reasonable control.
Shipping Charges
Standard UK shipping is currently charged at £3.99 per order. The applicable delivery charge will be displayed at checkout before payment is completed. We may update delivery charges when reasonably necessary.
Order Confirmation and Dispatch
After placing an order, customers should receive an order confirmation using the contact details provided at checkout. A dispatch notification will normally be sent once the order has been prepared and handed to the delivery provider.
Tracking Your Order
Where a tracked delivery service is used, tracking information will normally be provided after dispatch. Please allow up to 48 hours for tracking updates to become visible in the courier’s system.
If tracking has not updated for an extended period or the estimated delivery window has passed, please contact us and include your order number.
Delivery Addresses
Customers are responsible for providing a complete and accurate UK delivery address, including the correct postcode, flat or unit number where applicable, and a valid telephone number. Please review these details carefully before completing checkout.
If an address needs to be corrected, contact us as soon as possible. We will try to assist, but we cannot guarantee changes or redirection after an order has been processed or dispatched.
Missed or Unsuccessful Delivery
If no one is available to receive a parcel, the courier may leave it in a safe place, attempt redelivery, deliver it to a collection point or provide further instructions. Customers are responsible for following the courier’s instructions and collecting parcels within any stated collection period.
If a parcel is returned to us because the address was incorrect, delivery was refused or it was not collected, additional shipping charges may apply before it can be sent again.
Damaged Parcels
If a parcel arrives visibly damaged, please take photographs of the outer packaging, shipping label and affected product, and contact us as soon as reasonably possible. Keep all packaging and the product until we have reviewed the matter, as the delivery provider may require evidence.
Lost or Delayed Parcels
If an order appears to be delayed or lost, contact us at info@brandstrade.online with your order number and tracking details. We will take reasonable steps to investigate with the delivery provider. Any replacement or refund will be handled according to the outcome and our applicable returns and refund terms.
Separate Shipments
Items in the same order may occasionally be dispatched separately due to stock location, parcel size or courier requirements. Where available, separate tracking information will be provided for each shipment.
Changes and Service Disruptions
We may update available delivery services, charges or estimated timeframes when reasonably necessary. Temporary delays may occur during peak seasons, bank holidays, adverse weather or events outside our reasonable control.
Contact Us
For questions about shipping or an existing delivery, contact:
Brands Trade
3B Bolton Road
Farnworth
Bolton
England BL4 7JU
United Kingdom
Email: info@brandstrade.online
Phone: +44 7828 206761